Q: Why are your products so cheap and how did you do it?
A: We work with some of the best suppliers around, and they provide good deals for us. We are also a factory one-stop wholesaler which means our products came directly from the factories.
Q: I need to find a particular excavator spare parts but I don't think you have it.
A: You can contact us via live chat and send us the part of the model and part number to us. There are too many variants of excavator spares and we can't list everything here.
Q: I don't have Paypal. Do you have another method of payment?
A: Dear customers, we are applying for third-party credit card payment gateway at the moment. We will add more payment gateway for the convenience of our customers in the future.
Q: I placed an order. How do I get my tracking number?
A: When an order is placed, it will take 1-2 business days to process and the product to be delivered. You will receive the tracking number via email.
Q: The product is not delivered or the products I received are wrong/damaged. What should I do?
A: This happens very rarely but sometimes, the logistics company may lost your item, or the products gets damaged during shipping. If that is the case, please contact our customer support via chat or our contact inquiry.
If you have any other questions, you can contact us on live chat. We will keep this page constantly updated.